Outex FAQ’s

Is Outex Waterproof? How deep can it go?

As seen in many customers images online and on our website, when installed correctly Outex products provide a completely waterproof seal.   Outex’s patented waterproof design is IP08 tested to 10 meters or about 33 feet deep.  Outex is ideal for rain, dust, dirt, mud, snorkelling, kayaking, surfing, and it works well even under water.  Outex products were not designed as deep-diving or scuba gear, and it does not protect your equipment against severe underwater pressure nor extreme conditions, such as high impact, high-surf (6ft +), direct impact from paint-ball pellets, etc.  Outex does not guarantee against damages incurred from such extreme conditions.

How do I know if Outex works with my Camera?

Outex supports all major brands and models.  The Outex system consists of 3 parts; Housings, Optics, and Accessories. Housings are moulded to contour all major camera brands and accommodate different body sizes. The Optics anchor the housings to the camera’s filter thread and viewing windows. And accessories include a host of modular attachments that accommodates lighting (flash), tripods, wide-angle lenses, straps, triggers, tethers, etc.

Because the system is modular, it can be used with different cameras, lenses, and accessories within a photographer’s existing toolkit. The modularity also means the Outex system grows incrementally with the user’s needs, and therefore does not require a complete new investment as the photographers upgrade their tools. The Covers are designed to work with most lenses, and you can use multiple lenses with the same cover. If you’re using a very large telephoto zoom lens above 300 mm, you’ll need our largest housing – Cover 130, 130L, 130T, etc – but even Cover 110 works for many of the larger lenses.

Preventing leaks over extended use periods

If you plan to use Outex underwater over extended periods of time( 20+ minutes) we advise extra caution and that you  re-tighten your seals. The threaded seal can move ever so slightly over extended uses of the product, especially when being used actively by changing focus, pivoting the LCD, etc. The more you move things (LCD, lenses, adjustments, etc) the greater the chances of very small loosening of the threads over long periods of time. If you re-tighten as you use, you decrease changes of breaches.

Can I use the Outex system for multiple cameras and lenses? 

  1. Housings come in different sizes to accommodate camera body shapes and types; 70, 80, 100, 110, 130, etc.  A larger housing will always work with smaller cameras. There’s just left-over space inside the housing. And all housings accommodate most lenses up to 300mm zoom. If you’re using a very large telephoto zoom lens above 300 mm, you’ll need our largest housing – Cover 130, 130L, 130T, etc – but even Cover 110 works for many of the larger lenses.
  2. Optics match to the camera at the viewfinder end, and to the filter thread size at the lens port.  Outex optical lenses range from 27mm thread size to 200mm thread size. It also works with 3rd party adaptors such as step up rings.
  3. The accessories compliment the system and serve multiple purposes, tripods, lighting (flash), holding straps, securing floating optics, etc.

As Outex is a modular system, if/when you decide to add additional Outex products to your gear, our components are designed to work interchangeably  so you don’t need to re-invest in an entirely new kit every time you upgrade your camera, or add a lens.

How do I operate the camera inside the Outex cover? Why are covers not transparent? 

Transparency comes at the expense of several tradeoffs; ruggedness, durability, and cost. We’re investigating it constantly as certain processes become cheaper and better. For now, there’s only one colour.  The housings are optimized for tactile feedback, in the same way that a surgeon can conduct brain or heart surgery using gloves. The analogy we use is that of driving a car at night. You don’t look at the gearstick, pedals, or steering wheel to drive. You know where they are and what they are supposed to do. What you NEED to see is on the viewfinder & LCD screens.  The rest comes naturally.

Why is Outex a better solution compared to some other products in the market? 

Outex products are ideal for outdoor shooting, because they completely isolate exterior elements from the camera, but maintain all functional control and feel of the camera and maximize tactile feedback.  Because Outex is lightweight and compact, it can accompany the photographer year round anywhere the camera goes tucked in your camera bag, and installed when needed in minutes. There are benefits to point & shoot or GoPro cameras, but they do not offer the quality, resources, or imaging and functional controls of an SLR. From a housing perspective, solutions fall into 2 categories: bags and cases. Bags are cheap and clumsy, and so are the results. Hard cases yield good photo results, but are bulky, heavy, and expensive. Outex is an affordable alternative combining the best of each world: professional results, light weight, compact size, and functional control.

What’s the suggested maintenance of the product? How long does it last? 

Outex products are made of high quality professional materials. We use Zeiss-grade optical glass, stainless steel, aluminium and nylon designed to withstand outdoor use.  Keep your Outex products in a dry, cool place, out of the reach of children when not in use. To clean Outex products we recommend water and mild soap as needed.  Do NOT use petroleum based products on the Outex housings.  Use only water based products – rubbing alcohol is OK.

Do not store your camera equipment with the Outex products installed or attached.  It accelerates the wear & tear of the seals.  The Outex products are designed to last as long as your camera.  Treat it with the same care.  The Outex covers are the only part of the Outex system that deteriorates due to oxidising over time.  The approximate life of a cover varies from 12 to 24 months, depending on use.  If you use it every day in rough conditions (sand, dirt, mud) and with little care, it will wear faster.  If you clean & dry it after use it will last longer.
The optical and viewfinder rings come pre-lubricated for optimal use. Over time, if used regularly in harsh environments such as salt water, mud, dirt, lubricate the rings and threads by reapplying silicone grease, as commonly used for underwater equipment, such as scuba gear. The beauty of Outex’ modularity, you can purchase extra covers or other parts that work interchangeably over time. 

What is the manufacturer’s warranty?

Manufacturing Guarantee: All Outex products are guaranteed against manufacturing defects for 60 days from the date of purchase.


LIMITATIONS:
The Outex waterproof seal has been tested up to 33 feet (10 meters), but water pressure or extreme conditions such as high-surf (6ft or 1.8m), high impact (paint balls, coral), or deep-water pressure may cause damage that is not protected by Outex.

The Outex latex covers decay when in contact with petroleum based derivatives. Avoid direct contact with any such petroleum based products. Examples include paraffin, petrol, Vaseline, etc. Use of petroleum based products voids the warranty.

Outex is not insurance for your camera.  As you can see from our customers around the world, the product works as designed.  If you’re interested in protecting your equipment further, you should purchase insurance from an insurance provider.

Disclaimer

“In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.”


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